Businesses may use this professional rejection letter when denying the demands of a customer complaint.
Free to download and print.
Dear {Name},
Thank you for writing in to {Company}. We appreciate you letting us know about {issue}, and I'm sorry that you've been dealing with {problem}.
Unfortunately, your request of a full refund is not possible, as this problem has been determined to be user error. {Solution} is all you need to regain full access. Please let us know if you encounter any other issues, and we will happily address them.
Sincerely,
{Name}
